Enterprise Platforms × Healthcare & Life Sciences
Microsoft Dynamics 365 Customer Engagement, Field Service, and Power Platform implementations for healthcare providers and digital health: HIPAA-aligned configurations, FHIR integration as primary scope, and ATLAS dept leads who've shipped audit-defensible healthcare estates before.
The problem
Healthcare buyers want D365 for the parts of the operation EHRs don't cover well: patient outreach, contact-center service, field-service for home health, and the financial / supply-chain operating layer that sits behind clinical care. The pattern that fails them is partner work that treats integration with Epic / Cerner / Meditech as ‘phase 2’: meaning the platform stands alone for nine months, the user-facing teams reject it, and the program stalls.
ATLAS treats the EHR + ADT + claims + identity integration boundary as primary scope from day one. We've stood up D365 estates in HIPAA-defensible configurations with HL7 v2 and FHIR R4 interfaces, BAA-covered cloud regions, audit-grade logging, and the compliance-evidence package before go-live, not after.
Where it ships
Concrete applications where enterprise platforms unlocks measurable value inside healthcare & life sciences delivery constraints.
D365 Marketing + Customer Insights for HIPAA-bounded patient outreach: appointment reminders, screening campaigns, post-discharge follow-up, and chronic-condition cohorts. Consent and channel-preference tracking native.
+38%
first-call resolution
D365 Customer Service Hub for patient access, scheduling, and care-coordinator workflows. Omnichannel routing across phone, chat, and patient portal. Integrated to the EHR via FHIR for patient context on every touch.
D365 Field Service for home-health visit scheduling, technician dispatch, and outcomes capture. Mobile-first with offline support; integrated with claims and billing.
Power Platform extensions for the revenue-cycle workflows the EHR doesn't handle well: denial management, prior-auth tracking, and financial-counseling workflows. Linked to the claims clearinghouse.
D365 F&O for the financial operating layer: multi-entity consolidation across hospitals / clinics, intercompany flows, and SOX-aligned controls. Common for IDNs and large physician groups.
How we engage
Each phase has a deliverable, an owner, and an acceptance criterion calibrated to healthcare & life sciences delivery.
Three-week discovery: process map, EHR / ADT / claims integration surface, identity model, regulatory frame. Output is honest fit recommendation including 'don't use D365 for this' when the answer is the EHR's own module.
FHIR R4 as the integration contract; HL7 v2 where the EHR's interface engine still sits. Patient, encounter, and observation resources mapped before configuration starts. Logic Apps + Service Bus + Healthcare APIs for the middleware fabric.
Configuration in BAA-covered regions, encryption at rest with customer-managed keys, audit-grade logging, segregation-of-duties enforced. Every customization documented with upgrade impact and named owner.
BAA chain documented, evidence package built (SOC 2 / HITRUST overlay), DR / BCP rehearsed, and the user-cohort go-live plan with explicit rollback. Compliance team on the cutover bridge, not in the audit two months later.
Capabilities
Stack
Compliance overlay
Every healthcare & life sciences engagement carries the evidence collection that procurement and audit teams expect on day one.
BAA-covered Azure regions, customer-managed encryption keys, audit logs retained per HITECH requirements, and breach-notification flows tested. Evidence package shipped with go-live.
We can't certify your organization, but we can stand up the D365 estate to the HITRUST CSF mapping and provide the evidence package an assessor accepts. Common ask for IDNs preparing for assessment.
FHIR R4 as the modern integration contract; HL7 v2 where the EHR engine still sits. Resources mapped to D365 entities with documented transformations and idempotent retry semantics.
Selected work
Where this fits
Common questions
Use Epic for clinical, D365 for operational. D365 wins where Epic's modules are weak or expensive: outreach campaigns, contact-center service for patient access, field-service for home health, and the financial / supply-chain layer behind clinical care. The decision is rarely either/or; it's about drawing the boundary right.
Microsoft offers a BAA covering D365 and the underlying Azure services. The platform is configurable to be HIPAA-defensible, but compliance is your responsibility (and ours, on the engagement). We deploy in BAA-covered regions, configure customer-managed encryption keys, set audit-log retention, and ship the evidence package. That's what makes a deployment defensible.
FHIR R4 first; HL7 v2 where the EHR's interface engine still sits. We use Azure Health Data Services as the FHIR landing zone, with idempotent transformation pipelines into D365. App Orchard for Epic; Cerner / Oracle Health APIs for Cerner. Latency, ordering, and retry semantics are designed before configuration starts.
Yes: for the parts the EHR doesn't handle well: denial management, prior-auth tracking, financial counseling, and patient-balance follow-up. Power Platform makes this efficient. We don't replace the claims clearinghouse. We sit on top of it for workflow.
Telehealth-platform integration goes through the marketing-engagement and customer-service layers (post-visit follow-up, no-show recovery, patient feedback) and the field-service layer (in-home telehealth coordination). The video session itself stays in the dedicated telehealth platform; D365 sits around it.
Platform-fit + integration discovery: 3 weeks, $80K–$140K. Customer Service + Marketing implementation: 6–10 months, $700K–$1.6M. Adding F&O across an IDN: +6–12 months, $1.0M–$2.5M. Managed services post-launch: $40K–$120K monthly retainer. Brackets published honestly so visitors self-qualify before the first call.
Talk to us
A senior engineer plus the ATLAS department lead joins the first call, both with prior healthcare & life sciences delivery experience.