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Industry

Government & Public Sector.

We build citizen-service portals, case systems, workflow platforms, data platforms, and legacy modernization for government in the U.S. and across the GCC. Delivery is planned around FedRAMP and FISMA in the U.S. and NDMO, NCA, and PDPL in Saudi Arabia, with accessibility from the start.

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FedRAMP
Aligned
FISMA
Aware
Section 508
Default
WCAG 2.2 AA
Engineered in
NCA ECC
Engineered for
NDMO / NDMG
Aligned
KSA PDPL
Aligned

The landscape

Government engineering is a procurement reality and a delivery reality, and most vendors only solve for one.

Public-sector projects often break at the handoff points. Discovery is long, build teams are chosen for procurement checklists, and user needs are deprioritized. Accessibility is delayed and fails audits late. Operations inherit systems that are expensive to maintain. Strong programs handle procurement constraints and delivery quality at the same time.

Our delivery model accounts for both tracks. We map acquisition and compliance requirements early, including FedRAMP, FISMA, and ATO expectations. In parallel, we design for citizen workflows, legacy-system integration, accessibility, and auditability. CITADEL leads compliance posture, CANVAS leads accessibility-first experience design, and FORGE leads modernization execution.

Where we ship

7 workloads, grounded in this sector.

Specific applications we’ve built and operated for government & public sector buyers. Every example below is grounded in a real shipped engagement.

  • 01

    Citizen services portals

    Resident- and citizen-facing portals for benefits, permits, licensing, and public services. WCAG 2.2 AA-conformant by design, multi-language, identity-integrated with state systems.

  • 02

    Case management

    Case management for social services, courts, regulatory agencies, and public benefits programs. Configurable workflow, audit-grade event logs, and the operational tooling caseworkers actually use.

  • 03

    Legacy modernization

    Strangler-fig migration off mainframe, COBOL, and aging Java / .NET stacks with documented rollback per workload. Most state-level modernization programs land in 18–36 months with no benefits-payment downtime.

  • 04

    Audit-grade workflow engines

    Workflow platforms with cryptographic audit trails, FOIA-defensible event logs, and the regulatory-frame awareness public-sector workloads require.

  • 05

    Public-sector AI

    AI applications in public sector with explicit equity evaluation, refusal patterns for high-stakes decisions, and the audit-trail tooling public-sector AI use must produce.

  • 06

    Cross-agency integration

    Identity-federated integration across agencies, secure data exchange, and the governance frame multi-agency programs actually require. SSO with state and federal IdPs, NIEM-aligned data exchange.

  • 07

    GCC government data platforms

    National and ministry-scale data platforms for Saudi and GCC entities: NDMO-aligned catalog, classification, automated lineage, and data quality, NCA ECC security controls, and in-Kingdom data residency. Governed data for cross-entity sharing, analytics, and AI.

Quick read

In plain terms: we map the compliance frame, ship the core workflow, and operate the system with named owners and measurable targets.

  • - Citizen services portals: shipped for production teams.
  • - Case management: shipped for production teams.
  • - Legacy modernization: shipped for production teams.

How we engage

4 phases, named in the SOW.

Each phase has a deliverable, an owner, and an acceptance criterion specific to government & public sector delivery.

  1. 01

    Regulatory and procurement frame

    Discovery includes the procurement reality (acquisition rules, ATO process, FedRAMP / StateRAMP / TX-RAMP applicability) and the operational frame. Architecture decisions land against both.

  2. 02

    Accessibility-first engineering

    Section 508 and WCAG 2.2 AA conformance designed in from the first prototype, not audited at the end. Assistive-technology testing on every release gate. Multi-language and plain-language design as defaults.

  3. 03

    Compliance evidence pipeline

    Continuous evidence collection for FISMA / FedRAMP audits: control activity logs, change-management artifacts, access reviews, vendor risk records. ATO support produced as a side-effect of operating the system.

  4. 04

    Operating discipline for public service

    Citizen-impact-aware operating cadence. Outage response calibrated to public-service expectations. FOIA-readiness in the audit trail. Most engagements continue under Managed Services through multi-year operating contracts.

Practices in government & public sector

How each practice plays in this sector.

The capabilities below are scoped to the constraints government & public sector procurement actually enforces: compliance, audit, data residency, and vendor risk.

Selected work

Quantified outcomes, not adjectives.

All case studies

Common questions

Asked before the first call.

  1. 01

    Are you FedRAMP authorized?

    We engineer to FedRAMP standards when the agency requires it. For hosting, we partner with FedRAMP-authorized providers such as AWS GovCloud and Azure Government instead of holding our own ATO. CITADEL co-pilots ATO support on every federal engagement.

  2. 02

    Can you support state-level rollouts?

    Yes. State and local delivery is a significant part of our portfolio. We have active experience with StateRAMP, TX-RAMP, and state-specific procurement frameworks. Depending on procurement structure, we engage either through prime contractors or directly with agencies.

  3. 03

    What about Section 508 and accessibility?

    Section 508 conformance is designed in from the first prototype. We test with assistive technology on every release gate, including NVDA, JAWS, VoiceOver, and Dragon NaturallySpeaking. We publish accessibility statements with known limitations instead of making claims we cannot defend.

  4. 04

    Can you handle legacy modernization?

    Yes. We modernize mainframe COBOL, AS/400, aging Java and .NET stacks, and proprietary platforms. We use strangler-fig migration with documented rollback, dual-run windows on benefits-payment paths, and explicit data preservation plans. Most state-level programs land in 18 to 36 months.

  5. 05

    How do you handle equity and bias in public-sector AI?

    Equity-aware evaluation is built into the eval harness. Ground-truth datasets are stratified across demographic subgroups, and subgroup metrics are surfaced directly to leadership. For high-stakes decisions, we use refusal patterns and human-in-the-loop checkpoints by default. We also call out use cases that are fundamentally bias-fragile.

  6. 06

    Do you deliver for Saudi Arabia and GCC government entities?

    Yes. We deliver for GCC public-sector entities from our Doha regional office with Dallas-bench backing. Engagements are engineered against the Saudi frameworks: NDMO and NDMG for data management, DGA for digital-government and interoperability standards, NCA ECC for cybersecurity, and PDPL for personal-data protection, with SDAIA AI Ethics on AI workloads. Data residency stays inside the Kingdom where required. Our Enterprise Data Platform solution and the compliance framework map show how each control is delivered as procurement-grade evidence.

  7. 07

    What does a government engagement cost?

    Discovery: 6–10 weeks, $80K–$200K. Citizen portal modernization: 10–18 months, $1M–$4M. Case management platform: 9–14 months, $800K–$3M. Multi-year modernization programs: $3M–$15M+. Managed Services: $50K–$300K monthly retainer. Brackets published honestly.

Talk to us

Bring a government & public sector problem. We’ll bring a senior engineer.

A senior engineer plus the relevant department lead joins the first call. No discovery gauntlet, no junior reps.

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